We guarantee your total satisfaction and offer a world-class returns policy. New, unused product can be returned at any time for a full refund.
New, unused product must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Used product that is not damaged due to abuse will be issued store credit in the form of credits applied to your Riverton’s account. We will not accept the return of products damaged due to abuse.
EXCHANGES AND RETURN NUMBERS (RMAs)
Sometimes you need to exchange a product for something else—it happens. Exchanges on Riverton’s only require a few minutes and an RMA (Return Merchandise Authorization) number. You can create an RMA from an order in your Order History or contact a us to help you make one.
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call (866-319-8540) or chat with our Customer Services Department if you’d prefer to make an exchange without setting up a new order.